We arrived at the property with high hopes. We had expected it to be the high point of our time in Madagascar and likely our 24 days of travel. The setting and the nature of the property is idyllic -- we truly enjoyed both. But the level and attentiveness of service was inconsistent with the quality of the advertised product. The General Manager, Cedric, attributed the serious shortfalls to the fact that before us the property was fully booked for three nights with an incentive trip by a French bank with demanding and complaining guests that had worn out the staff. We and one other (French) couple arrived as the mass of guests were departing. But my wife, who is generally forgiving, could not see how this was relevant to the fact that on day three there was no cold beer to be found on the property (the other couple were not drinking beer and we hadn't had any the day before or that day), nonreplenishment of amenities in the room (tea, shampoo, soap, etc), and extremely limited supply of fresh fruits and vegetables. We were also surprised there was a charge for water when ordered at a meal (water was not listed on the beverage menu so we assumed it was included), and that beverage prices were as much as 10-fold higher than hotels and restaurants in Madagascar (e.g., AR25,000 for a beer that cost AR5000 at a restaurant; AR2500 at a cafe) ... And the beer was very cold everywhere but at Anjajavy. Our stay at Anjajavy began on a negative note. We (and the French couple) were met by a guide who immediately expressed, with facial and tonal expressions, his dismay that he had to deal with guests who spoke different languages -- it was equally frustrating to the French as to us. It quickly became apparent that guided activities would be an exercise in frustration, which was exactly the case when we visited Anjajavy Village the next day. We chose to not avail of any guided activities after that even though we were tempted by the night walk to view nocturnal lemurs. Also frustrating was that the smoke detector in our room indicated by a chirp every 7 or 8 minutes that the battery was low, starting at 1:30 AM. We finally gave up trying to sleep at 5:45 Anjajavy time (4:45 our body time) and discovered after a search the source of the problem. I could go on, but it is enough to say that while we could enjoy our time when on our own, we were frustrated when we depended on service or attention by staff -- they were (as Cedric continually said), obviously worn out. And then there was our flight back to Tana -- a charter flight arranged by the property and using the airline owned by the General Manager's family. The flight to Anjajavy was on an Executive-style dual prop aircraft that had a pilot and co-pilot and fully pressurized so we could cruise at 16,000 feet. A very nice experience! Our return flight to Tana was the absolutely the worst flight we have ever experienced in our lives (on the same 5-seater model Cessna we'd been on many times). We almost kissed the ground when we got off the plane, albeit dizzy and woozy. As a former student pilot, my wife was very perturbed about the flight. She noticed early on, as did I, the extreme gas fumes that lasted the entire flight (like sitting inside a gasoline-filled container); the altimeter reading indicating our cruising altitude at 11,000 - 12,000 feet, which in North America and the Caribbean is contraindicated for a nonpressurized aircraft; and the abnormal approach and landing procedures (lack of proper circuit and engine shut down immediately when we touched ground -- we were pushed by MTA workers from the access off the main runway to MTA's resting place). While I could be forgiving of the lapses on the property (hesitant to return, but might under the right circumstances), I would not again trust the charter air carrier with my life.